Shipping Policy

Effective date: October 01, 2026

One service, one price, no arithmetic. This is how a Ijiexi order reaches you.

Where we ship

To all 50 U.S. states. International shipping is not available, and we cannot ship to an address outside the United States or route a parcel through a forwarder.

The service and what it costs

There is a single option: free standard shipping on every order, with no minimum basket and nothing to add to qualify. We do not offer an expedited, express or next-day upgrade, so there is no shipping choice to make at checkout and no delivery line on your total.

Processing

Orders are picked and packed within 0-1 business days. Business days exclude weekends and major U.S. holidays, and an order placed after 2:00 PM ET is processed on the next business day.

Transit

Once the parcel is with the carrier, standard delivery typically takes 2-3 business days. That is an estimate rather than a guarantee: distance, weather and carrier volume all move it, and the busiest weeks of the year move it the most.

Tracking

A tracking number is emailed to you as soon as the parcel is handed over. The first carrier scan can take up to 24 hours to appear, so a number that shows nothing on the first evening is normal. Our Track Your Order page takes the number straight to the right carrier.

What is shown at checkout

The product price and any applicable sales tax are displayed before you confirm the order. There are no handling fees, no fuel surcharges and no charges added after the fact.

What free shipping does not include

Delivery is to the shipping address you give at checkout, to the door. It does not include installation, assembly, in-home placement, removal of packaging or the disposal of an old item. Please make sure the address is complete and that someone can receive the parcel there.

Lost, delayed or misdelivered parcels

If tracking has not updated for several days, or the parcel is marked delivered and is not with you, check with others at the address and look in the usual safe places first. If it is still missing, email support@ijiexi.com with your order number and we will open an enquiry with the carrier and see it through. If a parcel is confirmed lost in transit we will replace it or refund it.

Questions

• Email: support@ijiexi.com
• Phone: +1 (440) 481-7571
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET