Track Your Order
Track Your Order
Every Ijiexi order travels with a tracking number. It is emailed to you the moment the parcel is handed to the carrier, which is usually within 0-1 business days of the order being placed, and standard delivery then takes 2-3 business days. Paste the number below and we will send you straight to the carrier that is holding your parcel.
No tracking number to hand? Your orders, their status and their tracking links are all in your account — sign in with the e-mail you used at checkout, no password needed.
What happens, and when
- Order confirmation arrives right after checkout and carries your order number. Keep it: it is the reference for everything that follows.
- Shipping confirmation arrives when the parcel leaves us, with the tracking number in it.
- Carrier updates then run on the carrier's own tracking page, from the first scan through to delivery.
If the tracking is not moving
The first scan can take up to 24 hours to appear, so a number that shows nothing on the first evening is normal. If several days pass with no update, or the parcel is marked delivered and is not with you, check with anyone else at the address and look in the usual safe places first. If it is still missing, email support@ijiexi.com with your order number and we will open an enquiry with the carrier on your behalf.