Refund and Returns Policy

Effective date: October 01, 2026

This policy sets out when Ijiexi takes a product back and how the money comes to you. It is deliberately specific, so that you know before ordering what is covered and what is not.

1. What we accept back

We accept returns in three situations:

• Manufacturing defect: a fault in the materials or the workmanship, including a piece that arrives broken, incomplete or unusable out of the box.
• Damage in transit: the product was harmed on its way to you.
• Wrong item: what arrived is not what you ordered.

2. What we cannot accept

We are not able to take a product back for change of mind, personal preference, or a size or colour that turned out differently from what you pictured. Every listing carries its real dimensions and materials for that reason, and if anything on a page is unclear, ask us before you order rather than after.

3. The window

Contact us within 30 days of delivery to request a return. Requests made after that cannot be processed.

4. Reporting damage

Transit damage must be reported within 72 hours of delivery, and the carrier claim depends on the evidence, so please send photographs of all four of the following:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, readable in the photo;
• the inner packaging and padding.

Keep the box and the packing material until the claim is settled.

5. How to start a return

• Email support@ijiexi.com with your order number and a short description of the problem.
• Attach the photographs described above if the item is damaged or defective.
• We review the request and confirm whether it is eligible within 1-2 business days.
• If it is approved, we send you return instructions and the label to use.
• Send the item back using those instructions, packed well enough to survive the trip.
• We inspect it on arrival and process the refund.

6. Who pays the return shipping

We do. On any approved return for a defective, damaged or incorrect item, the return shipping cost is ours and nothing is deducted from your refund for it.

7. How the refund is paid

Refunds go back to the original payment method used at checkout. We do not issue store credit and we do not offer exchanges; if you need the same product again, the cleanest route is a refund and a fresh order, which we will help arrange.

8. Refund timing

Once the returned item has reached us and been inspected, the refund is issued within 3-7 business days. Your bank or card issuer may then take a further few days to show it on your statement, which is outside our control.

9. Cancelling an order

If you want to cancel, write to support@ijiexi.com as quickly as possible. We can stop an order that has not yet been processed or handed to the carrier; once it has shipped it must run its course, and the rules above then apply.

10. Contact

• Email: support@ijiexi.com
• Phone: +1 (440) 481-7571
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET