Frequently Asked Questions

The questions we are asked most about ordering from Ijiexi, answered plainly. If yours is not here, write to us and we will add it.

Where will you ship to?

All 50 U.S. states, and nowhere else for now. We do not ship internationally, and we cannot deliver to a freight forwarder on your behalf.

What does shipping cost?

Nothing at all. Standard shipping is free on every order within the United States, with no minimum basket to reach. There is one service, and there is no express or expedited option to pay extra for.

How quickly will my order arrive?

Orders are processed within 0-1 business days and standard delivery takes a further 2-3 business days. Weekends and major U.S. holidays are not counted as business days, and an order placed late in the afternoon is processed the following business day.

How do I follow the parcel?

A tracking number is emailed to you the moment the parcel is handed to the carrier. The first scan can take up to 24 hours to appear, so a number that shows nothing on the first evening is normal rather than a problem.

Which payment methods can I use?

We accept Shop Pay, Shop Pay Installments (orders of $35 or more), Apple Pay, Google Pay, PayPal, Venmo, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. Whichever you choose, the payment is taken when you confirm the order and the available options are displayed at checkout.

Is the checkout secure?

Yes. The checkout is SSL-encrypted and PCI-DSS compliant, and full card details are never stored on our servers.

Are the products new?

Every item we ship is brand new and in its original packaging. Nothing is refurbished, returned stock or open-box. We do not offer gift wrapping.

Can I send something back?

Returns are accepted for a manufacturing defect, damage that happened in transit, or a wrong item being sent, and you have 30 days from delivery to tell us. We cannot take back a product simply because it was not what you pictured, so please check the measurements on the listing before ordering and ask us if anything is unclear.

How do I start a return?

Email support@ijiexi.com with your order number and a short description of the problem. For damage, attach photos of the product, the outer box, the shipping label and the inner packaging, and send them within 72 hours of delivery. We review requests within 1-2 business days and send return instructions if the claim is approved.

Who pays to send it back?

We do. Return shipping on an approved defective, damaged or incorrect item costs you nothing.

When will I be refunded?

Once the returned item reaches us and has been inspected, the refund is issued to the original payment method within 3-7 business days. Your bank may then take a little longer to show it on the statement.

Will a storage piece fit my shelf or cupboard?

Measure first and compare: every listing gives its dimensions in inches and centimetres, and for expandable pieces both the minimum and maximum spans are shown. If a listing is ambiguous, ask us and we will check it.

What are the materials, and how do I care for them?

Mostly bamboo, non-woven fabric over support board, food-grade plastic, tempered glass and stainless steel, and the material is named on each product page. Bamboo should be wiped with a barely damp cloth and dried at once, never soaked; fabric bins are best spot-cleaned and air-dried; plastic and steel pieces can be rinsed in warm soapy water.

Do the adhesive hooks and suction fittings mark walls?

They are designed to hold on a smooth, clean, dry surface and to release without marking it. Press firmly, let an adhesive pad bond before loading it, and twist a suction cup to break the seal rather than pulling it off.

How do I reach a person?

Email support@ijiexi.com or call +1 (440) 481-7571 during Monday-Saturday, 9:00 AM - 6:00 PM ET. We reply within 1-2 business days, and having your order number to hand makes it a single message rather than three.